Predator Predictive Dialer

The Predator is a true PC-based Predictive Dialing System. Much more than a traditional auto dialer, Predator is designed to act as an outbound call center that through a network implements TCPIP/IPX protocols. Callers are instantly connected with live representatives. Representatives have important information about customers they're speaking with - the information instantly
popping-up on their screens.

By blending inbound and outbound call activities, Predator keeps a steady stream of customers and/or potential customers reaching your sales staff. If you're looking for a system that will eliminate idle time for your sales team and a solution to keep your productivity constant, Predator is what you'll want. With Predator, you'll increase your productivity without increasing your payroll.

Predator can handle as few as two agents and can be expanded to meet the needs of call centers with hundreds of agents. It is a cost effective tool designed for easy expansion as your business grows. Whether your game plan dictates inbound or outbound activities, or a combination of both, the Predator can easily be configured to handle your workload in the manner you want.

Basic Predator Functions:

To make sure the Predator provides your sales staff with a steady stream of business, it must automatically and consistently bring customers to your sales team. Many functions are embedded in the system to assure continuous traffic, including:

With Predator, you have complete control over call assignments. Out bound calls can be assigned to a variety of modes that include:

In Inbound Mode, Predator sports automatic call distribution capabilities. When inbound calls arrive, predefined messages prompt callers to make a selection. Answered calls can be processed in different modes. The called party is prompted to:

Multiple greetings are available in ACD mode. Each greeting is based on the time-of-day and day-of-week. Generally, inbound calls are assigned to groups of employees. Callers are always given the option to reach a live operator. If a caller is unable to reach their desired party, the call can be transferred to another available agent. The system can be configured to automatically transfer to the agent who has been idle the longest period.

If there is no agent available, the call is transferred to a hold queue. While in the queue, music can be played to callers or they can receive company or product information. If the length of time in the queue exceeds a predetermined limit, a caller can be piped to voice mail to:

The optional fax-back - fax-on-demand module allows you to preview faxes prior to sending them, and to send your faxes without having to print copy. And your faxes can be sent to 1 or 1000 clients.

In training mode, a supervisor can assist an agent while the agent is speaking to a customer. if desired, the supervisor can listen to both parties' conversations - though the customer can only hear the agent, allowing the supervisor to assist and instruct the agent without the customer being aware. A supervisor also has the capabilities to view contact and demographic information to whom an agent is speaking, and is able to enter into a conversation at any time.

Predator can retain activity-related information as long as you want. All hourly/daily information related to the Predator system is available on a real time basis and can be viewed by numbers or percentages. All system calls are tracked, inbound and outbound and they're available by agent, called party name, phone number, account number, result and date. Reports can include caller ID (optional) and calling party information. Predator captures the phone number, date and time of inbound calls. You'll know who hung-up when you answered the phone and and who's calling - even before you answer a call.

Predator's database management system is powerful, staightforward, and easy to use. It is also flexible - campaign and agent assignment can be handled even when dialing is in progress. Multiple databases can be added to the queue and they can be added/updated at any time. Parties to be called can be assigned to specific agents or assigned to a next-available agent. Because of the straight-forward nature of the .DBF database structure, setup and maintenance takes only a few minutes per day. Easily implemented import screens support a wide variety of databases.

Predator calculates a regularly updates the required line-to-agent ratios. This allows a steady stream of calls piped directly to available agents. Because of this expert-system analysis, Predator exceeds the capabilities of other dialing systems by keeping you agent-to-line ratio down.

Some important Predator features are listed above. For additional information on the Predator system contact the Talking Technology sales department at:

Or click below for questions or additional information related to your specific application or needs. Also, check-out the Predator-Lite basic Predictive Dialing System